Privacy Policy – GoaDriver.com
At GoaDriver.com, we value your trust. Protecting your privacy and personal information is our highest priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you hire our driver services in Goa.
1. Information we collect
When you book a driver through GoaDriver.com, we may collect the following information:
- Personal Details: Name, Phone number, Email Address, Pickup & Drop locations.
- Booking Information: Date, Time, Service type (Airport transfer, Outstation, etc.).
- Payment Details: Billing info needed to process payments (sensitive card / bank data is processed by third-party payment gateways and not stored on our servers).
- Driver & Ride Records: Assigned Driver details, Trip history, and Communication logs for quality and safety.
2. How we use your information
We use the information collected only to:
- Confirm and manage your booking.
- Assign verified drivers and ensure smooth service delivery.
- Send booking confirmations, updates, and customer support messages.
- Maintain safety and security for passengers and drivers.
- Improve our services and customer experience through aggregated insights.
3. Information Sharing
We respect your privacy. GoaDriver.com does not sell, rent, or trade your personal information with third parties. We only share limited information when necessary:
- Assigned Drivers: Ride details (pickup/drop) required to complete your trip.
- Payment Partners: Payment processors to securely handle transactions.
- Legal Authorities: If required by law, or to protect the safety and security of users and drivers.
4. Data Security
We implement industry-standard security measures to protect your data:
- Personal data is stored on secure systems with restricted access.
- Payment transactions are encrypted and handled by trusted third-party providers.
- We regularly review our processes, systems, and policies to prevent unauthorized access or misuse.
5. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Update or correct your information.
- Request deletion of your data (subject to legal or operational retention requirements).
- Opt out of promotional communications at any time .
6. Cookies & Tracking
Our website may use cookies and similar technologies to improve user experience and analyze site traffic. You may disable cookies in your browser settings, though some site features may not work as intended.
7. Third-Party links & Services
Our site may link to third-party services (such as maps, analytics, or payment gateways). These services have their own privacy practices — please review their policies before using them.
8. Retention
We retain personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Changes to this Policy
GoaDriver.com may update this Privacy Policy from time to time. Any material changes will be posted on our website with an updated effective date. Continued use of our services after changes constitute acceptance of the updated policy.
10. Reach Us
For any questions, concerns, or requests regarding your privacy, please contact us:
📧 goandriver@gmail.com
📞 +91 86238 46462
📞 +91 99751 31112
Effective Date: 06 September 2025
