Refund Policy – GoaDriver.com
At GoaDriver.com, we aim to provide reliable and hassle-free driver services. We understand that plans may change, and we’ve created a fair cancellation and refund policy to balance customer convenience with our driver’s time and commitment.
1. Cancellations by Customer
- Free Cancellation: Bookings cancelled at least 2 hours before pickup time will not attract any charges.
- Late Cancellation: Cancellations made within 2 hours of pickup may be subject to a cancellation fee (up to one hour’s service charge).
- No-Show: If the customer does not show up at the scheduled time and location, the booking will be treated as “No-Show,” and the full minimum charge may apply.
2. Cancellations by GoaDriver.com
- In rare cases (driver emergency, unforeseen circumstances), GoaDriver.com may cancel a booking.
- Customers will be notified immediately, and a full refund (if prepayment was made) will be issued.
- We may also offer a replacement driver if available.
3. Refund Eligibility
- Refunds are applicable only for prepaid bookings.
- If a cancellation is made within the eligible time, the full prepaid amount will be refunded.
- If charges apply (late cancellation/no-show), the balance amount (after deduction) will be refunded.
4. Refund Processing Time
- Approved refunds will be processed within 5–7 business days.
- The refund will be credited to the original payment method (UPI, card, bank transfer, etc.).
5. Non-Refundable Cases
Refunds will not be issued in the following cases:
- Service already availed or completed.
- Incorrect details provided by the customer (pickup location, timing, etc.) leading to failed service.
- Misconduct or unlawful requests by the customer resulting in service refusal.
6. Contact for Refunds
📧 goandriver@gmail.com
📞 +91 86238 46462
📞 +91 99751 31112
Effective Date: 06 September 2025
